NHS Service · Free · Pharmacist-led
New Medicine Service
Starting a new long-term medicine can raise questions. The NHS New Medicine Service (NMS) gives you short, focused check-ins with a pharmacist to help you use your medicine safely and get the best results.
Why this service exists
People often run into problems when they start a new medicine, timing, routines, side effects, interactions, or simply uncertainty. NMS is designed to catch those issues early and help you settle into treatment confidently.
Safe
Help spotting side effects and avoiding common pitfalls with your new medicine.
Effective
Check you're taking it correctly so it can do its job properly.
Practical
Short appointments, by phone or in the pharmacy, designed to fit around you.
How it works
The service is usually started by the pharmacy when you've been prescribed a new medicine for a long-term condition and you meet the eligibility criteria.
This service is for specific long-term conditions and new medicines. View full eligibility requirements on NHS England →
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1
Eligibility check
We identify you may be eligible, typically when you start a new long-term medicine for the first time.
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2
First check-in
A short conversation to see how you're getting on and what to expect from your medicine.
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3
Follow-up support
Support over several weeks to keep you on track and address concerns early.
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4
Final review
Usually around 10 minutes, by phone or face-to-face, whatever works best for you.
Short, practical check-ins, not a long appointment. The appointments are typically around 10 minutes and can be done by phone or face-to-face at the pharmacy.
Who benefits from NMS?
This service is particularly helpful if you're starting medicines for certain long-term conditions and want to feel confident about taking them correctly.
First-time users
If this is your first time taking a medicine for a long-term condition like asthma, diabetes, or high blood pressure.
Medicine changes
When your doctor switches you to a different medicine for an existing condition.
Questions or concerns
If you're unsure about timing, side effects, storage, or how the medicine works.
Need help with a new medicine?
Speak to Corby Pharmacy and ask about the New Medicine Service.